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Ohio Bedroom Promotional Set with 4'6 Bedstead

£899.00

0 item(s) in basket
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FAQ

Frequently Asked Questions

How do I place an order?

Our online payment system is simple, quick and secure (the actual payment processing is done by Paypoint – we don’t record, or have access to, your card details). Alternatively, you can place your order by calling our sales on 08443 240981 or by emailing us at info@furnitureoracle.co.uk . We will then call you back to take your order over the phone.
How long will delivery take?

All items, unless otherwise stated, are available from stock. We will contact you within 24 hours of receiving your order to agree a delivery window. We will then contact you the day before to confirm. Our aim is to deliver your order within 10 working days, depending on your availability. Please note that if no-one is available to accept the delivery on the agreed date, you may be a charged to re-deliver on a subsequent day.
Is there a charge for delivery?

All our products at www.furnitureoracle.co.uk include free direct home delivery. Please note we are unable to deliver to areas outside of mainland UK, for example Ireland, Northern Island, Isle of Man, Isle of Wight, the Channel Islands and the Scottish Islands. If we receive an order from any of these areas the cost of the purchased item will be immediately refunded to the card used in the transaction.
What if an ordered item is missing from my delivery?

If this happens please inform the delivery drivers and itemise the missing piece on the delivery note. We then will contact you within 48 hours to arrange to despatch the missing item.
What if my delivery contains damaged goods?

This happens infrequently, but sometimes furniture sustains minor damage during shipping. If this occurs you must inform Furniture Oracle within 2 working days on 08443 240981 or email us on info@furnitureoracle.co.uk. We will then arrange for the item to be repaired or replaced.
How do I contact Furniture Oracle?

You can email us on info@furnitureoracle.co.uk or phone 08443 240981. Our hours of opening are 10 a.m – 6 p.m. Monday to Saturday and 11 a.m. – 4 p.m. on Sundays. Alternatively, complete the form on the Contact Us page.
What if I have a complaint?

Our aim is to make shopping at Furniture Oracle an enjoyable experience for all our customers. However, in the unlikely event that you do not enjoy your time shopping with us please tell us. Contact us by email on info@furnitureoracle.co.uk or call us on 08443 240981. Any complaints will be dealt with in a prompt and professional manner. We will acknowledge your complaint within two working days and will seek to resolve it promptly, and to your satisfaction.
What do I do if I want to change an order?

As soon as you realise that you need to change your order please contact a member of staff on 08443 240981 or by emailing us on info@furnitureoracle.co.uk We will then call you back to take your order over the telephone. You will be asked to confirm the change or cancellation in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
What if I want to return my goods?

In the unlikely event that you are not completely satisfied with your purchase from Furniture Oracle, please let us know within 7 days of delivery. We will arrange to collect the goods, which should be returned with their original packaging. Please note that if you cancel the order within 7 days, for any other reason than a genuine manufacturing fault, there will be a £50 collection charge. This will be deducted from the refund.